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Vaccinate Your 2021 Budget

ALERT: CAI Announcement & Six Ways to Vaccinate Your 2021 Budget CAI just announced an extension of the Moratorium on Foreclosures through the end of the year.   The CAI Board of Trustees also provided the following set of principles for
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Collections in 2020: Why Race Matters

The first seven months of 2020 have been difficult and uncertain for our country. With the emergence of the COVID19 pandemic, we are all navigating uncharted waters and doing our best to adapt. Amid this unprecedented challenge, racial tensions and
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Communicating with Homeowners in Collections

Do you ever hear from upset owners that have been referred to collections? We deal with our fair share of upset owners and we know from experience that sometimes these owners will reach out to their management company or board
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Recession Readiness: Gaps in the CAI Foreclosure Moratorium

The principles published by CAI on 3/31/20 appear to place a significant burden on managers to make hardship determinations and modify their polices to include extended payments plans, fee waivers, etc.  We offer the following guidance to fill “gaps” we
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Recession Readiness: Paper Maps

Do you remember using a paper map?  You chart your course, fold it just right, and then embark on your journey.  No opportunity to anticipate delays or diversions.  Now we use GPS for the most efficient path to our destination.
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Recession Readiness: Bottlenecks

I remember when we built our management software.  We programmed Work Orders to convert to Accounts Payable – totally logical.  But when I walked into the AP department, there were stacks of printed Work Orders!! Guess why? They needed to
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Recession Readiness: CNBC – Worst Day since Dec. 1, 2008

Do you remember 2008?  I certainly do.  My wife and I were celebrating our 10-year anniversary with a weekend getaway; the same weekend that Lehman Brothers went bankrupt and the sky began to fall.  Few saw it coming, but everyone
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Foreclosure as a Fiduciary Solution

Foreclosure. If that word sends chills up your spine, you are not alone. But far too many communities use it as a last resort. Equity Experts proposes foreclosure when it is the best fiduciary option based on analytics that help
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Fax Us Your Ledgers (Just Kidding)

As we begin to enter a new decade, this is a good time to look over how your association handles their collections. If you are still waiting on your monthly collection reports, or manually applying your collection costs, or even
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