Smart Collections. Strong Communities.
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About Us
For 20 years, we’ve been alleviating the burden of collections from associations through our deferred cost model, where we front all out-of-pocket expenses. By leveraging technology, debtor education, compassion, and various communication methods, we help homeowners resolve their accounts in the most convenient way possible. Let us assist your community today!
Our Services
We go beyond the role of a traditional debt collector. We cover all upfront and out-of-pocket expenses, deferring them to the homeowner, so your community's funds remain available for your needs. Our mission is to resolve delinquencies as quickly as possible by leveraging communication, technology, and a compassionate approach.
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HOA Collections
At Equity Experts, our approach blends various communication channels—including texts, calls, emails, and letters—with a strong focus on empathy. Using technology, we are able to identify the best way to communicate with each owner. This ensures we provide homeowners with the support they need to resolve their accounts efficiently and with care.
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Legal Action
If a homeowner fails to pay their account despite our proactive outreach efforts, we leverage technology to determine the most appropriate next steps. This may involve actions such as liens, foreclosures, or lawsuits. And don't worry, we up-front all out-of-pocket costs and defer them to the homeowner, so your community isn't burdened by collection fees.
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Board Reports
We understand the value of transparency and the importance of keeping community managers and board members updated. We provide several different report options to keep board members up to date on all collection activity. Reports include information on balances, next steps, amounts collected, current statuses, and communication results.
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Customer Service
At Equity Experts our customer service doesn't come at an hourly charge. We will provide your community and community manager with a client liaison who is available via email and phone for any questions you may have. Our client liaisons are also able to join board meetings to provide information on your accounts and answer questions.
TechCollect: Where AI Meets AR.
The technology that powers the end-to-end solution offered through Equity Experts - TechCollect - is the only GenAI solution in the community association management space that automates collections communications, delivers communication strategies based on predictive outcomes, and determines the likelihood of repayment without attorney involvement - all while keeping your company in compliance with state regulations.
Client Testimonials
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Looking for more details? Lets schedule a presentation!
Use our calendar at the link below to schedule a presentation at your convenience. If you have any questions or prefer to schedule through email, feel free to reach out to Vince at [email protected].