Defining An Industry: Introducing Equity Experts

Alexis Smith's picture
Defining the HOA Collections Industry - Equity Experts

As the leading collection solution for community association collections, Equity Experts is more than a mere collection service. Our team has an extensive background in community management, and our attorneys serve all of the markets within our national footprint.  This expertise ensures our clients and their managers receive friendly, efficient service in compliance with federal and state regulations. Although delinquencies are often an uncomfortable topic for homeowners, it's undeniable we've become an invaluable part of several communities across the United States.

In 2003, as the operators of a community management company, the owners were dissatisfied with the responsiveness, effectiveness, and reporting of law firms and collection services. They tried providing them with a format for reporting that would make recovery information more comprehensible to board members. However, they charged for their time assembling these specialized reports, which was frustrating for both the management company and its association clients. There had to be a better way!

They thought: What would it take for us to do this ourselves?

With that, Secured Collections was formed as a lower-cost, more effective way of collecting HOA debt. Upon proving itself to be a better collection alternative, the company began receiving requests from other property management companies. Secured Collections became Equity Experts in 2006 and grew to help several local community associations.

Our president joined the company around this time with ideas to enhance the current process. Drawing from former frustrations within the association management industry and examining community association collections from an outsider's perspective, Equity Experts developed a no-risk solution to better suit its clients needs. This solution was more proactive than the typical process, incorporated constant contact with the debtor, and provided support to community managers at no out-of-pocket cost to the association.

Over the last 15 years, Equity Experts has grown tremendously! We've refined our process from a 70-80% success rate to our current Full Circle Process which boasts 98% success. We've also become a valuable partner to neighborhoods across 27 states, including Michigan, California, Georgia, Minnesota, Virginia, Texas, and South Carolina. As our business continues to expand, our staff and expertise is also growing.

Equity Experts is looking ahead to a future where no one pays up front for community association collections. As we define our industry, we intend to be the go-to method for HOA, Condo, and POA collections. If you would like to enjoy the benefits of faster, more efficient delinquency collections without any risk, feel free to contact us.

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